We have identified an issue affecting Swedish iOS users where strong authentication may fail when using the BankID mobile app on iOS devices. The issue is related to the default browser setting and arises when the default browser is set as any other browser than Safari.

Our team is actively working on a permanent solution. In the meantime, please follow these steps to resolve the issue:

• Change the default browser of your device back to Safari via your iPhone’s settings.
• If the issue persists, try authenticating on a different device.

These steps should provide a temporary fix. We will update this post, when this issue is resolved. 

We apologize for the inconvenience this may cause. Thank you for your patience and understanding.

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Update 3.10. at 08.00 -  The identity provider that is used by Visma Sign service has implemented a fix in the authentication process. This fix aims to help with the issue where users are directed in a different web browser after authentication. We are hoping that this fix will solve the Swedish BankID authentication issues on iOS devices.