Forms is an easy-to-use form editing tool, with the forms automatically including electronic signature features. All companies using Visma Sign service can use the Visma Sign Forms service.

In most cases, failure to sign is due to browser cookies or features. 

If the signature fails, we recommend that you first clear the cookies and page history of the browser you are using, or try a different browser altogether. In most cases, changing your browser will solve the problem. 

If changing your browser doesn't help, you can contact our support team and we'll find out if it's a problem specific to this event. In that case, you can also send us the link to the invitation you received.

We will inform you about any disruptions in the Community: https://support.vismasign.fi/fi/support/discussions.

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If you have signed a document in Visma Sign with strong authentication as a private individual, the document will be saved on your personal Visma Sign account. Signing as a private individual occurs if you have selected the role "I represent myself" during the signing phase.

If you do not yet have credentials for Visma Sign and register within 30 days of signing, the document will be available on your account. If you register after 30 days, the document will not be found on your personal account.

Documents saved on a personal Visma Sign account, signed under the "I represent myself" or "Other organization" role, are stored in the service for a limited time after the user registers. Currently, documents signed as a private person on a personal account are stored for 12 months from the last signature on the document. Documents signed with the "Other organization" selection on a personal account are currently stored for 3 months from the last signature on the document.

You can easily register for the Visma Sign service through our registration page. 

How do I download a document for safekeeping?

You can find documents on your personal account in the Documents section after logging in. If you are also a company user, you can switch to the private account view through the role menu in the upper right corner. When you click on the desired document, you will find a Download button in the next view, which allows you to download the document in PDF format to your device. 

Why can't I find the document even though I signed it as a private person? 

• The invitation signer has sent the invitation through a company account by themself.
• The invitation was sent through another software where it was specified that the document would not be saved to a private account.
• The invitation was signed without strong authentication. 
• More than 12 months have passed since the last signature on the invitation.

Did you sign the document as a company representative? See the guide: Where can I find the document I signed as a company representative?

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Visma Sign's strong authentication currently supports five countries - Finland, Sweden, Norway, Denmark and the Netherlands. Each country has its own authentication methods and if the signer has one of the allowed methods, they can sign using strong authentication. 

Visma Sign also offers lightweight signing, which means signing without strong authentication. Light Signature works internationally, which means that anyone can sign with it. 

This article has been translated using an AI-based translation tool.