Do you need help?
This is the right place

Select the service section

For the invitation recipient

For the invitation recipient

For the invitation recipient

For the invitation sender

For the invitation sender

For the invitation sender

Managing sent invitations

Managing sent invitations

Managing sent invitations

Archive & contract management

Archive & contract management

Archive & contract management

Registration and logging

Registration and logging

Registration and logging

Privacy

Privacy

Privacy

Cookie Policy

Visma Sign Forms

Visma Sign Forms

Editing and using the form

Main settings

Visma Sign Training

Visma Sign Training

Instructional videos

Visma Sign -invoicing

Visma Sign -invoicing

Contact us

Updating invoicing address in Visma Sign -service

FAQ for Visma Sign invoices

Frequently asked

You can find product-related information in the Community. In the Community, you can also ask for help from customer support in the "Discussions" section for general questions. 


This article has been translated using an AI-based translation tool.

In most cases, failure to sign is due to browser cookies or features. 

If the signature fails, we recommend that you first clear the cookies and page history of the browser you are using, or try a different browser altogether. In most cases, changing your browser will solve the problem. 

If changing your browser doesn't help, you can contact our support team and we'll find out if it's a problem specific to this event. In that case, you can also send us the link to the invitation you received.


We will inform you about any disruptions in the Community: https://support.vismasign.fi/fi/support/discussions.


This article has been translated using an AI-based translation tool.

Once you have sent an invitation, it is immediately saved in the archive of the sending account. The archive will always show all documents, regardless of the status. 

In addition, you can also find a new document in the open invitations view, which shows all pending documents in the signature cycle that are missing at least one signature. No other documents are displayed here. 

If you have signed a document with Visma Sign strong authentication, the document will be saved in your personal repository by default, which you can access by registering with Visma Sign as an individual at https://sign.visma.net/fi/register.


If more than 30 days elapse between registration and signature, the document is automatically deleted from the personal archive. In this case, we recommend contacting the sender of the invitation. The document can also be requested from the sender if it has been signed without strong authentication.

If you have both sent and signed the document yourself, in this case the document will only be found in the company's archives.


For more detailed instructions, see the folder "Management of sent invitations".


This article has been translated using an AI-based translation tool.

If you have signed a document using Visma Sign strong authentication, the document will be stored in your personal archive, which you can access by registering as a Visma Sign user at https://sign.visma.net/fi/register.

If more than 30 days elapse between registration and signature, the document is automatically deleted from the personal archive. In this case, we recommend contacting the sender of the invitation. The document can also be requested from the sender if it has been signed without strong authentication.

If you have both sent and signed the document yourself, in this case the document will only be found in the company's archives.


This article has been translated using an AI-based translation tool.


The error is usually caused by your browser. If the authentication fails for the first time, we recommend you to try another browser. Another possible reason can be the personal identity code entered not matching with the one found in the authentication channel. The error can also be caused by the signer using corporate bank IDs, with limited use for matters other than the bank’s own business


Currently documents can be sent to be signed with strong authentication in Finland, Sweden, Norway and Denmark. In order to sign a document with strong authentication, the recipient must have one of the following:


• Finnish personal identity code and Finnish bank IDs or mobile ID

• Swedish personal ID and BankID 

• Danish personal ID and NemID 

• Norwegian BankID


If the signer owns none of the above, you can ask her/him to sign it without strong authentication. Citizens from any other country (than Finland, Sweden, Norway or Denmark) can sign without strong authentication. 


Account admins can add users to the company and change their access rights. Before adding the new user, make sure you have created a folder and a group for the user. This is done to restrict user access.

When talking about electronic signatures, strong authentication means authenticating the signer by more than one means. In comparison light authentication occurs by means of just one method, such as a password


When signing something with a light signature, there is no authentication done and the signing is done either with your finger or with your computer mouse.


The electronic signatures are based on the Act on strong electronic authentication and electronic signatures, and this in turn is based on the eIDAS EU regulation. 


National legislation and other norms dictate how national and local authorities receive and process electronically signed documents.


You can register your company through our web page . Fill in the same information into your personal information as you did with your previous account. You can also register the account with a new username and password. When you have entered your company’s information and identified yourself, the service will link you to your existing private user account.

Forms is an easy-to-use form editing tool, with the forms automatically including electronic signature features. All companies using Visma Sign service can use the Visma Sign Forms service.

Forms can be modified with a mouse and keyboard. Touch screen devices cannot unfortunately be used to modify forms. However, fillng in a form and signing it is easy with a small touch screen.

Problems often occur when you are using some other PDF reader than Adobe Reader. You should check that you have Adobe Reader, preferably its latest version. You should also remember that signatures apply to the entire document, and no single page can be removed from the document and still keep the signatures intact. A document should always be viewed with all of its pages.

If the validity period of the invitation expires, all unused invitation links go into the canceled state and cannot be opened again. The document can be uploaded with existing signatures, but the missing signatures cannot be collected in the same document.

If the deadline for the invitation has expired, you can act in one of the following ways:

1. You can make a completely new signature invitation to which you invite all the signatories.

2. You can make a separate additional protocol/document in which you mention the original document and you can create a signature invitation from this for those who did not have time to sign the original.

3. You can print the document with existing signatures and collect the last signatures manually

When you want to create a signature request, you need to have the file to be signed in pdf format, as well as the email addresses and/or phone numbers of the signatories. 

There is a short video tutorial on how to create a signature request, so please check it out here.


This article has been translated using an AI-based translation tool.

Company administrators can add new users to their company's Visma Sign account. Users can be added from the account under Settings - Users - Add new user. When you send a user invitation, the recipient will receive an email with a link and instructions for accepting the invitation.

If you do not have root privileges, we recommend that you ask the root user of your account to grant you privileges.


If the company administrator is unavailable, we can add a new administrator to your company account through our customer service. In that case, please send an email to our support team at support.sign@visma.com and we will provide you with a credential against which we can add the user. The power of attorney must be signed by the company signatory.


This article has been translated using an AI-based translation tool.


User groups are used to manage the rights of company users and limit their visibility in the repository. User groups can be created under Settings - Users - Add new group. A group is always given access to one or more folders and this determines what users can see in the repository. 


This article has been translated using an AI-based translation tool.

Visma Sign's strong authentication currently supports five countries - Finland, Sweden, Norway, Denmark and the Netherlands. Each country has its own authentication methods and if the signer has one of the allowed methods, they can sign using strong authentication. 

Visma Sign also offers lightweight signing, which means signing without strong authentication. Light Signature works internationally, which means that anyone can sign with it. 


This article has been translated using an AI-based translation tool.

Once an invitation has been sent, it is no longer possible to add signatories afterwards. 

To include a missing signature in the same invitation, you can create a completely new invitation, or upload the document and then collect the missing signatures manually. As a last option, you can also create an additional protocol referring to the original document. 

It is also not possible to remove signatories from an invitation once it has been sent. However, if everyone else has signed the invitation, the document is still fully valid with these existing signatures and you can download the document from the Visma Sign account repository. You can then also cancel the invitation, which will close any open invitation links.


This article has been translated using an AI-based translation tool.

Want to learn something new?

Watch Visma Sign's training videos

Study the basics of using our product and become familiar with usefull tips. Instructional videos are available to all of our customers free of charge!

Instructional videos

Can't find what you're looking for?

Opening hours for Customer Care:
Mon-Fri 9-16

support.sign@visma.com ›

In our community you can find the situation room where we post relevant information regarding the service (such as possible disruptions.)