A bug has been detected in the Visma Sign service that affects the visibility of signatures to the sender of the signature invitation. Currently, signatures that have been made are not updated in the sender's records, even though the document has been signed by the recipient of the invitation and a notification is sent. The issue is being investigated and we are working to resolve the problem as soon as possible. We apologize for any inconvenience caused!

We thank you for your patience and understanding in this situation.

Best regards,

Visma Sign Customer Care team experts

--------------------------------------

The problem has been found and will be fixed for all documents in the coming week. We apologize for any inconvenience caused!

Best regards,

Visma Sign Customer Care team experts

-------------------------------------- 

Update February 15, 2024

Unfortunately, the resolution of the issue is taking longer than anticipated. However, our development team is actively working on addressing the problem, and we will notify you as soon as the issue is resolved, and the status of signatures is displayed correctly for our users.

We greatly appreciate your patience and understanding in this situation.

Best regards,

Visma Sign Customer Care Team Experts

-------------------------------------

Update April 10, 2024

Unfortunately, a fix is still under progress. We will notify you as soon as the issue is resolved.

We apologize for any inconvenience this situation may cause.

Best regards,

Visma Sign Customer Care Team Experts