Some of our Finnish users have been experiencing disturbances in the strong authentication process. This may cause issues with signing, registering and password retrieval. Failed authentication results in "Internal Server Error" message.
Our product development team is actively working to resolve this matter. We understand the inconvenience this may cause and appreciate your patience as we work to resolve the situation.
If the strong authentication fails with "Internal Server Error" message, we recommend you to try the following workarounds:
- Try using an alternative browser and clearing the cache first.
- Ensure that pop-ups are enabled in your browser settings.
If the previously mentioned methods don't resolve the issue, we recommend you to try logging in from another device, such as a different computer or a mobile phone.
We apologize for the situation and thank you for your understanding.
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Update 3rd October at 08:00 – The issue related to strong authentication for Finnish users has now been resolved, and our service is functioning normally. We thank you for your understanding and patience during this situation.
CECILIA SIDMALM
02.10.2024 1:27 pm
Detsamma har hänt vid flera tillfällen för oss i Sverige också