*Resolved* Authentication issues detected for some Finnish Visma Sign users

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Some of our Finnish users have been experiencing disturbances in the strong authentication process. This may cause issues with signing, registering and password retrieval. Failed authentication results in "Internal Server Error" message. 


Our product development team is actively working to resolve this matter. We understand the inconvenience this may cause and appreciate your patience as we work to resolve the situation.


If the strong authentication fails with "Internal Server Error" message, we recommend you to try the following workarounds:

  • Try using an alternative browser and clearing the cache first.
  • Ensure that pop-ups are enabled in your browser settings.


If the previously mentioned methods don't resolve the issue, we recommend you to try logging in from another device, such as a different computer or a mobile phone.


We apologize for the situation and thank you for your understanding.


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Update 3rd October at 08:00 – The issue related to strong authentication for Finnish users has now been resolved, and our service is functioning normally. We thank you for your understanding and patience during this situation.


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Detsamma har hänt vid flera tillfällen för oss i Sverige också

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Hej @Cecilia Sidmalm

Vi har identifierat ett problem som påverkar svenska iOS-användare där stark autentisering kan misslyckas när man använder BankID-mobilappen på iOS-enheter. Här är länken till tillkännagivandet: https://support.vismasign.fi/en/support/discussions/topics/77000289352 


Om du står inför ett problem där felmeddelandet ”Internal Server Error” dyker upp, vänligen meddela oss!

Ha en trevlig dag!

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