In most cases, failure to sign is due to browser cookies or features. 

If the signature fails, we recommend that you first clear the cookies and page history of the browser you are using, or try a different browser altogether. In most cases, changing your browser will solve the problem. 

If changing your browser doesn't help, you can contact our support team and we'll find out if it's a problem specific to this event. In that case, you can also send us the link to the invitation you received.

We will inform you about any disruptions in the Community: https://support.vismasign.fi/fi/support/discussions.

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If you have signed a document with Visma Sign strong authentication, the document will be saved in your personal documents, which you can access by registering with Visma Sign as an individual at https://sign.visma.net/fi/register

If more than 30 days elapse between registration and signature, the document will be automatically removed from your personal documents. In this case, we recommend contacting the sender of the invitation. The document can also be requested from the sender if it has been signed without strong authentication.

If you have both sent and signed the document yourself, it will only be found in the company's records.

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Once you have sent an invitation, it is immediately saved in the Documents of the sending account. The Documents will always show all documents, regardless of the status. 

In addition, you can also find a new document in the open invitations view, which shows all pending documents in the signature cycle that are missing at least one signature. No other documents are displayed here. 

If you have signed a document with Visma Sign strong authentication, the document will be saved in your personal repository by default, which you can access by registering with Visma Sign as an individual at https://sign.visma.net/fi/register.

If more than 30 days elapse between registration and signature, the document is automatically deleted from the personal Documents. In this case, we recommend contacting the sender of the invitation. The document can also be requested from the sender if it has been signed without strong authentication.

If you have both sent and signed the document yourself, in this case the document will only be found in the company's archives.

For more detailed instructions, see the folder "Management of sent invitations".

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Visma Sign's strong authentication currently supports five countries - Finland, Sweden, Norway, Denmark and the Netherlands. Each country has its own authentication methods and if the signer has one of the allowed methods, they can sign using strong authentication. 

Visma Sign also offers lightweight signing, which means signing without strong authentication. Light Signature works internationally, which means that anyone can sign with it. 

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Once an invitation has been sent, it is no longer possible to add signatories afterwards. 

To include a missing signature in the same invitation, you can create a completely new invitation, or upload the document and then collect the missing signatures manually. As a last option, you can also create an additional protocol referring to the original document. 

It is also not possible to remove signatories from an invitation once it has been sent. However, if everyone else has signed the invitation, the document is still fully valid with these existing signatures and you can download the document from the Visma Sign account Documents. You can then also cancel the invitation, which will close any open invitation links.

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