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Explore instructions related to sending signature invitations.
Instructions for main users can be found here.
In addition to written instructions, you can find comprehensive instructional videos on our support pages.
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Forms is an easy-to-use form editing tool, with the forms automatically including electronic signature features. All companies using Visma Sign service can use the Visma Sign Forms service.
In most cases, failure to sign is due to browser cookies or features.
If the signature fails, we recommend that you first clear the cookies and page history of the browser you are using, or try a different browser altogether. In most cases, changing your browser will solve the problem.
If changing your browser doesn't help, you can contact our support team and we'll find out if it's a problem specific to this event. In that case, you can also send us the link to the invitation you received.
We will inform you about any disruptions in the Community: https://support.vismasign.fi/fi/support/discussions.
This article has been translated using an AI-based translation tool.
If you have signed in Visma Sign with strong authentication as a private person after 25.4.2025, a download link for the document will be sent to your email, through which you can download the document for yourself. Signing as a private person occurs if you have selected the role "I represent myself" at the signing stage.
Before 25.4.2025 documents signed as a private person or with the "Other organization" option were stored in the signer's personal Documents archive on the Visma Sign account.
The document is therefore either:
Documents stored in the personal Visma Sign account, signed under the role i represent myself or other organization, are stored in the service for a limited time once the user has registered. Documents signed as a private person in the personal account are currently stored for 12 months from the last signature of the document. Documents signed with the other organization option in the personal account are currently stored for 3 months from the last signature of the document.
You can easily register for the Visma Sign service through our registration page.
How do I download the document?
You download the document through the download link sent to your email. If the document is older than 25.4.2025, you will find the document in the Documents view of your personal account. If you are also an organization user, you can switch the view to the private account side through the role menu in the upper right corner. When you click the three dots next to the desired document, you can download the document in pdf format to your device from the view.
Why can't I find the document even though I signed as a private person?
Did you sign the document as a representative of an organization? See the instructions: Where can I find the document I signed as a representative of an organization?
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Visma Sign's strong authentication currently supports five countries - Finland, Sweden, Norway, Denmark and the Netherlands. Each country has its own authentication methods and if the signer has one of the allowed methods, they can sign using strong authentication.
Visma Sign also offers lightweight signing, which means signing without strong authentication. Light Signature works internationally, which means that anyone can sign with it.
This article has been translated using an AI-based translation tool.
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