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Visma Sign's support pages

Support for Visma Sign use!

On these support pages, you will find instructions, instructional videos, and tips for using Visma Sign

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Explore efficient sending of invitations, guidance on the signature process, as well as instructions for main users in Visma Sign

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Instructions

Instructional videos

Instructional Videos

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In addition to written instructions, you can find comprehensive instructional videos on our support pages.

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Frequently Asked Questions

Find answers to the most common questions

Once an invitation has been sent, it is no longer possible to add signatories afterwards. 

To include a missing signature in the same invitation, you can create a completely new invitation, or upload the document and then collect the missing signatures manually. As a last option, you can also create an additional protocol referring to the original document. 

It is also not possible to remove signatories from an invitation once it has been sent. However, if everyone else has signed the invitation, the document is still fully valid with these existing signatures and you can download the document from the Visma Sign account Documents. You can then also cancel the invitation, which will close any open invitation links.

This article has been translated using an AI-based translation tool.


Once you have sent an invitation, it is immediately saved in the Documents of the sending account. The Documents will always show all documents, regardless of the status. 

In addition, you can also find a new document in the open invitations view, which shows all pending documents in the signature cycle that are missing at least one signature. No other documents are displayed here. 

If you have signed a document with Visma Sign strong authentication, the document will be saved in your personal repository by default, which you can access by registering with Visma Sign as an individual at https://sign.visma.net/fi/register.

If more than 30 days elapse between registration and signature, the document is automatically deleted from the personal Documents. In this case, we recommend contacting the sender of the invitation. The document can also be requested from the sender if it has been signed without strong authentication.

If you have both sent and signed the document yourself, in this case the document will only be found in the company's archives.

For more detailed instructions, see the folder "Management of sent invitations".

This article has been translated using an AI-based translation tool.



Account admins can add users to the company and change their access rights. Before adding the new user, make sure you have created a folder and a group for the user. This is done to restrict user access.

The electronic signatures are based on the Act on strong electronic authentication and electronic signatures, and this in turn is based on the eIDAS EU regulation. 


National legislation and other norms dictate how national and local authorities receive and process electronically signed documents.


You can register your company through our web page . Fill in the same information into your personal information as you did with your previous account. You can also register the account with a new username and password. When you have entered your company’s information and identified yourself, the service will link you to your existing private user account.