The account Administrator can terminate the company's Visma Sign subscription in Settings under the Packages tab.
If you terminate a subscription, the Visma Sign account will be closed at the end of the billing period, after which you or anyone else in your organization will not have access to the account. You should download all documents from the account before it closes, as this will delete the documents in accordance with our data deletion policy. When you end your subscription, all active connections from Visma Sign to other services will be terminated. Before terminating your subscription, you must ensure that there are no active integrations.
Monthly licenses have a one-month notice period. The notice period starts at the end of the calendar month in which the account was terminated. Annual subscriptions, on the other hand, must be cancelled before the start of the new subscription period to avoid automatic renewal. If you wish to cancel a yearly subscription in the middle of the contract period and close your account immediately, please contact Customer Service. Please note that an annual subscription will be billed for the whole year at the beginning of the subscription period. If a subscription is cancelled before the end of the subscription period, no refunds can be given for invoices incurred in advance.
We recommend that you download your documents from the archive (Documents section) before cancelling your Visma Sign account, as the original of an electronically signed document is a file with signature markings - not, for example, a printout. Please note that when you close your account, all folders, settings, documents, etc. will be deleted. They will not be available to you if you register again later.
If you have an Enterprise subscription or don't see the "unsubscribe" option on the Service Packages tab in your account Settings, please contact our customer support team to cancel your account by sending an email to tuki.sign@visma.com.
This article has been translated using an AI-based translation tool.
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