If you encounter issues with document creation and are unable to send invitations, this may be due to a few reasons.
Typically, clearing the browser cache or trying another browser resolves the issue. Visma Sign works with the most common browsers, but sometimes browser settings can interfere with document creation. Please also ensure that your browser is updated to the latest version.
Try using another device if the problem persists – sometimes device settings can affect document creation.
If browser and device issues are in order, the next step is to check the size of the files uploaded to the document. The total size of pdf files can be a maximum of 15 megabytes, and you can add a maximum of 10 files to one invitation. The total number of pages in the files can be a maximum of 350 pages.
The file to be added may also contain some elements that Visma Sign cannot process. These can include, for example, open text fields.
In this case, we recommend recreating the file in pdf format with the following instructions:
- Open the file with a browser preview.
- Click the “Print” option.
- From the printer menu, select the "Save as pdf" option and save a new file from this.
- Add the newly saved file to the invitation.
This way, saving simplifies the file technically, after which adding the file to the invitation should succeed normally.
If none of the above helps, it is worth checking the up-to-date information on maintenance breaks and disruptions in the
Announcements section.
Keywords: invitation sending fails, invitation does not go forward, why doesn't visma send invitations?, invitation does not go, error occurred in document creation, signature invitation does not go, document creation fails
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