If you encounter issues with document creation, this may be due to a few reasons. Typically, clearing the browser cache or trying another browser resolves the issue. Visma Sign works with the most common browsers, but sometimes browser settings can interfere with document creation. Please also ensure that your browser is updated to the latest version.
Try using another device if the problem persists – sometimes device settings can affect document creation.
If browser and device issues are in order, the next step is to check the size of the files uploaded to the document. The total size of pdf files can be a maximum of 15 megabytes, and you can add a maximum of 10 files to one invitation. The total number of pages in the files can be a maximum of 350 pages.
The file to be added may also contain some elements that Visma Sign cannot process. These can include, for example, open text fields.
In this case, we recommend recreating the file in pdf format with the following instructions:
- Open the file with a browser preview.
- Click the “Print” option.
- From the printer menu, select the "Save as pdf" option and save a new file from this.
- Add the newly saved file to the invitation.
This way, saving simplifies the file technically, after which adding the file to the invitation should succeed normally.
If none of the above helps, it is worth checking the up-to-date information on maintenance breaks and disruptions in the Announcements section.
Why didn't the signer receive the invitation I sent?
Initially, it is good to ensure that the contact information of the invitees is correctly marked. If you notice an error in the invitee's email address after sending the invitation, you can correct it if the invitation status is still "Invitation sent", meaning it has not been opened.
The email address can be edited by navigating to the document's additional information page and selecting "Edit signees" from the Signatures -section. After updating the contact information, the system sends a new invitation and a new password to the updated address. The previously sent invitation expires and no longer works.
If the email address is correct, ask the invitee to check the following:
- Check the spam folder, as invitations can sometimes be directed to filters.
- Ensure that the organization's email server does not block the sender or automatically filter messages from the system.
- Ensure that the recipient's email inbox is not full.
If these measures do not help, the invitation can be canceled and resent if necessary.
If the document has the "Signatures in a specific order" option selected, invitations are delivered to signees one at a time in the order they were added. In this case, the next signer will receive the invitation only after the previous one has signed the document. If necessary, remind the person in the signing queue to ensure the invitation progresses to the next party.
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