Documents signed as a private individual or under the “Other organization” option can be downloaded via a secure link, which is always sent by email once all parties have signed. The email containing the download link is sent from the address visma.sign@visma.com.
The document link is personal and intended solely for the signatory.
To access the signed document, click the "Verify download" Link button. After that, you can download the document in PDF format. The link is valid for 30 days.
If the document is no longer available, you can request the signed document from the sender of the signing invitation.
Each download link is unique. If it has already been used, you can request a new one via the original download link. The new link will be sent by email and is valid for 15 minutes.
When is the download link not sent?
If you signed the document with strong authentication as a representative of a company and selected the company from the pre-defined list, the document will be stored in the company account archive, and no download link will be sent by email.
Before April 25rd, documents signed as a private individual or with the "Other Organization" option were stored in the signer's personal Visma Sign account once the user registered. Documents signed as a private individual are stored for 12 months, and those signed with the "Other Organization" option are stored for 3 months from the last signature.
Impact of the document creator’s choices
If the "Send signed documents by email" option is selected during the document creation phase, and the signer signs the invitation either as a private individual or by selecting "Other organization", they will receive the signed document as a PDF file in the same email that also contains the download link.
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