Documents signed as a private person or under the “Other organization” option can be downloaded via a secure link, which is always sent by email once all parties have signed. The email containing the download link is sent from the address visma.sign@visma.com.
The link is personal and intended solely for the signer.
To access the signed document, click the Verify document link button. After that, you can download the document in PDF format. The link is valid for 30 days.
If the document is no longer available, you can request the signed document from the invitation sender.
Each download link is unique. If it has already been used, you can request a new one via the original download link. The new link will be sent by email and is valid for 15 minutes.
Documents signed as a private person or under the “Other organization” option do not transfer to the signer's personal archive. Only documents created in the personal view are retained in the personal archive.
When is the download link not sent?
If the document is signed with strong authentication as a representative of an organization and the organization is selected from the pre-defined list, the document will be stored in the organization account archive, and no download link will be sent by email.
Before April 25, documents signed as a private person or with the "Other organization" option were stored in the signer's personal Visma Sign account once the user registered. Private person's documents are stored for 12 months, and those signed with the "Other organization" option are stored for 3 months from the last signature.
The creator's choices and their impact
If the "Email documents after signing" option is selected during the document creation phase, and the signer signs the invitation either as a private person or by selecting "Other organization", they will receive the signed document as a PDF file in the same email that also contains the download link.
What to do if the download link does not work?
If you receive an error message "Something went wrong!" when opening the download link, request the signed document directly from the invitation sender.
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