What should I do if my phone has changed, been lost, or I no longer have access to the authenticator app?
If your phone has changed, been lost, or you no longer have access to your authenticator app, please contact Visma Sign support.
Why doesn’t the code from the authenticator app work when signing in?
The code usually doesn’t work because the wrong authentication app is being used. Make sure you open the app that your account is linked to — for example, Google Authenticator. If you use a different app, its codes will not work for this login. If you’re unsure which app your account is linked to, try the codes from the authenticator apps you have installed and use the one that works.
How can I change the language in Visma Connect?
You can change the language of the Visma Connect interface under the Account section by clicking the pencil icon.
How can I change my login credentials?
Once you’ve connected your account to Visma Connect, you can manage or change your login credentials from the Visma Connect management page. You can also access this page through Visma Sign by signing in, selecting My information from the top right corner, and clicking Manage your Visma Connect account. Then, click the pencil icon to edit your credentials.
Why doesn’t signing in with Visma Connect work?
The most common reason for not being able to sign in to Visma Sign with Visma Connect is that the email address, password, or authenticator app you are using is incorrect. After signing in, the page may redirect to a notification page that says "Your Visma Connect account is not linked to your Visma Sign account". Please ensure you are using the credentials you have linked to Visma Sign.
If you have forgotten your Visma Connect password, you can use the "Forgot your password?" link on the password entry screen. You can either reset your old password and create a completely new one or order a one-time link to your email, which allows you to sign in immediately without entering a password.
If you have forgotten the email associated with your Visma Connect account linked to your Visma Sign account, or you do not remember which authenticator app you used when setting up Connect, please contact Visma Sign support.
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