Signatures are charged from the organization's signature package based on how many signatures are obtained from invitations sent through the organization account. The charge is not based on the number of documents or the invitation count.
For example, you send four invitations through the organization account, two of which receive a signature and two invitations expire. Only the completed signatures are deducted from the signature balance, and invitations that do not receive a signature are returned to the signature balance.
A signature is therefore not charged if the invitation is canceled, for example because it was not signed by the deadline, or if the invitation is manually canceled before signing.
Invitations sent through the organization account can also use sms invitations. Sms messages sent from the service are charged separately at €0.20 each (vat 0%).
Do you see the text “You no longer have unused signatures”?
If, when creating an invitation, you see the notification "You no longer have unused signatures", you are in your personal view. Change to the organization account from the role menu in the upper right corner to proceed.
In the organization account this notification does not appear at all. If signature invitations are sent from the organization account in excess of the service package balance, the system allows the sending and the excess signatures are invoiced to the organization afterwards.
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