If, during the registration process, you receive a notification that there is already an existing account in our system for the business ID you entered, the registration will not be successful.

This can mean, for example, that:

  • An account has already been created for the organization by another user. In this case, you should contact the admin of the organization account, who can add you as a user to the existing account if necessary.

  • Your organization environment has been created automatically via an integration if you have used Visma sign through another service, such as Netvisor.

If you do not know why the registration is not successful or you cannot reach the admin of the account, you can contact our customer support by email at tuki.sign@visma.com, and we will help you.

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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