- Why did I receive an invoice for the Visma Sign service?
- Why is the invoice charged separately for signatures?
- Why are SMS charges charged on the invoice?
- I paid the invoice twice, what do I do?
- How do I contact Visma Sign's billing department?
- My billing address has changed, what should I do?
- My company is about to merge, how do I work with a Visma Sign account?
Why did I receive an invoice for the Visma Sign service?
The order confirmation can be found in your Visma Sign archive and is also sent to the subscriber's email address. Visma Sign is a versatile electronic signature service, for more information please visit our website. Service packages are available to suit businesses of all sizes and packages can be invoiced annually or monthly. The annual package is billed at the beginning of the licence period and the monthly package is billed monthly in arrears. We charge separately for SMS messages sent from the service.
Why is the invoice charged separately for signatures?
If the balance of the signature package is exceeded in the middle of the licence period, we will invoice the excess signatures separately on a monthly basis according to the actual amount. The price of signatures exceeding the package can be checked in our price list for Basic, Professional and Business packages, and for Enterprise package customers in their contract.
Why are SMS charges charged on the invoice?
The Visma Sign service allows you to send a signature invitation by SMS. For SMS messages sent from the service, 0,18 EUR is charged per piece. (2 NOK/SEK) / (VAT 0%).
I paid the invoice twice, what do I do?
The overpayment on the invoice is automatically allocated to future Visma Sign service invoices. This does not cause you to take action.
How do I contact Visma Sign's billing department?
Couldn't find the answer to your question? You can email the billing team at invoicing.sign@visma.com, we will be happy to help!
My billing address has changed, what should I do?
The main user of the service can update all company data, except the company ID, directly in the Visma Sign account settings. This is also a convenient way to update the billing address, instructions can be found here
My company is about to merge, how do I work with a Visma Sign account?
In this case, please contact our Customer Service team, who will guide you through the authorisation and other merger-related steps for your Visma Sign accounts. The merging company's account with its archives and users can be transferred to the new company and any accounts that become redundant can be closed.
How do I cancel the Visma Sign service?
The notice period is one month. The notice period begins to run at the end of the calendar month during which the notice of termination was delivered. If you want to terminate your company's Visma Sign account, send a notice of termination to our support at support.sign@visma.com
Please note that in accordance with our terms and conditions, payments made in advance are not refunded. If you want to terminate the annual license, you can do so in advance. In that case, please state in your message whether you want to close the account immediately after the notice period or at the end of the current license period. In the latter case, you can use the signatures included in the package during the license period.
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