The organization's admin user can change the account's license at Settings > Subscription. The changed license will take effect at the beginning of the following calendar month. Whenever the subscription is changed, the company’s admin users will be notified of the change by email.
What types of licenses are available for organizations?
There are four different licenses available for organization accounts as monthly or annual subscriptions: Basic, Professional, Business, and Enterprise. Basic is the smallest and simplest package, while Enterprise is the most comprehensive package with the most features. More information about our licenses and their features can be found on our website.
How are the licenses billed?
Monthly subscriptions are billed monthly, while annual subscriptions are charged in full at the beginning of the subscription period. If your company has an annual package and you change the package in the middle of the subscription period, please note that the old package will reset and its signatures can no longer be used when the new package takes effect. Please note that no credit will be given for the old package, but both the old and the new license will be billed separately.
How can I acquire an Enterprise level license?
If you are interested in an Enterprise level subscription or want to modify your current Enterprise level subscription to another Enterprise level, please contact our customer support at support.sign@visma.com or submit a contact request to our sales team via the sales contact form.
How can I cancel my Visma Sign subscription?
The account's admin user can cancel the company's account from the Subscription tab. If you want to cancel an Enterprise level subscription, please contact our customer support at support.sign@visma.com.
Can the Visma Sign subscription be put on hold?
Unfortunately, the subscription cannot be put on hold. When the contract is terminated, all folders, settings, and documents will be deleted. They will not be available if you later register the organisation to the service again, but a completely new account will be created for the organization.
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