Invitation signature fails

If the invitation signature fails, clearing the browser cache or alternatively trying another browser will usually help. Visma Sign generally works with all the most common browsers, but sometimes browser settings may cause disruptions in signing. Please also make sure that the browser you are using has been updated to its latest version.

Sometimes certain device settings can also interfere with the signature process, so we recommend trying to sign with another device.

Web form signature fails

If problems occur when moving to strong authentication for signing a Visma Sign web form, first check that the email addresses you entered in the form are spelled correctly. Also ensure that the personal id you entered in the form matches the personal id returned to the service during authentication, for example via bank credentials. 

Please note that the form window or tab must remain open throughout the authentication process – do not close it until authentication in another tab is completed.

If the attachments added to the form are not in a supported file format, Visma Sign may not be able to process them. In this case, it is advisable to save the attachments again in PDF format as follows:

  • Open the file in an Internet browser
  • Click on the Print option in your browser
  • From the printer menu, select the "Save as pdf" option and save the new file
  • Attach the resaved file to the form

Keywords: Unable to sign, signing fails, signature fails, customer cannot sign the invitation, signature does not succeed, tried with multiple browsers

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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