The person's name is retrieved from the strong authentication channel used during registration and appears in Visma Sign exactly as it was recorded at that time.
If your name has changed and you want to update it on your Visma Sign account, follow these steps:
1. Check the name in the authentication channel. First, ensure that your new name has been updated in your authentication channel. Please note that in some channels (e.g., banks), name changes may take a couple of weeks to update.
2. Re-register for the Visma Sign service. Once your name is correct in the authentication channel, re-register for Visma Sign through our registration page by filling in your information as usual.
3. After registration, log in to Visma Sign. The service will automatically link the new information to your old account, including any company accounts, settings, rights, and documents.
Since registration is done through strong authentication, you cannot have two users with the same authentication in the service. Therefore, the registration can be done again, and the service will recognize the old user. This way, Visma Sign will also retrieve your name again from the authentication channel, and it will be updated in your Visma Sign account.
This article has been translated using an AI-based translation tool.
Did you find it helpful? Yes No
Send feedback