Where can I find the document I signed?

The document's storage location is determined by the choices made during the signing phase. Below are the different scenarios and their storage locations.

1. You are a user on the Visma Sign account of the organization you represent when signing (document sent by another party)

If you select the organization you represent from a pre-existing list, the document will automatically be saved to the root folder of the organization's account.

The document is only visible to users who have access to the root folder according to the organization's account user permissions.

2. You are a user on the organization account from which the document was sent for signing

If you select the organization you represent from a pre-existing list, the document will be saved to the folder of the organization's account, which the document creator specified during the creation phase.

The document is visible only to users who have permissions to the specified folder.

If the document cannot be found in the archive, you likely do not have access to the folder where it is located. In this case, contact the admin user of the account to obtain permissions to the folder or to receive the document.

3. You selected the "Other organization" option during the signing phase or signed as a private person

If you select the "Other organization" option during the signing phase and manually enter the name of the organization you represent – or sign the document as a private person – the document will not be saved in Visma Sign.

In this case, you will receive the document via a download link sent to your email.

The download link is sent to you once all parties have signed the document, or at the latest after the invitation's due date has expired. You can verify the document's validity period from the signing invitation sent to your email.

For more information about the download link, see the guide: How can I download a signed document via a download link?

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