If documents are being sent through integration in your organization, and all confirmation emails are directed to one person – even if they did not create the documents – the reason is usually that the recipient of the confirmation emails has not been defined in the integration settings. 

How to define the recipient of confirmation emails?

In the implementation of integration, it is important that the integration builder defines the inviter object in the invitation creation request. The email setting within the object specifies the email address to which acknowledgment messages are delivered. 

If an email address is not provided, the system automatically selects the email address of the organization's oldest admin as the recipient.

If the confirmation messages are going to the wrong person, contact the integration builder and ask them to update the "email" setting to the correct one.

This article has been translated using an AI-based translation tool. The contents or wording of these instructions may differ from those in other instructions or in the software.


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