Why isn't the email invitation going through?
If the email invitation does not reach the recipient, it is usually due to one of the following reasons:
Message ended up in spam: The automatic filter of the email program may have directed the invitation to the spam folder.
Recipient's mailbox is full: If the recipient's storage space is full, new messages cannot be delivered. In this case, recommend that the recipient empty their mailbox.
Invalid address: There may be a typing error in the email address. In this case, you can edit the invited person's email address on the document's additional information page.
Business email and firewalls: If the invitation is sent to a business email address (e.g.
@yritys.fi), the organization's security or spam filters may prevent the message from being delivered. If the message does not arrive, the recipient should ask their company's IT support to ensure that there are no obstacles for incoming mail and to add Visma sign's sending address (visma.sign@visma.com) to the list of allowed addresses (whitelist).
Once the above obstacles have been resolved, send the invitation to the recipient again as a reminder from the Open invitations section.
Why isn't the text message invite going through?
If the invitation is sent by sms, the interruption may be due to the following reasons:
Invalid or missing phone number: The number has been entered incorrectly. In this case, you can edit the phone number on the document's additional information page.
Subscription type: The recipient's number is a landline number, a service number, or a subscription that cannot receive sms messages.
Subscription and blocking settings: The recipient's subscription may have a service message block, a block on unknown numbers, or a communication ban enabled.
Phone is switched off or out of network coverage: If the recipient's phone is switched off, in flight mode, or in a coverage shadow area, the messaging service will try to deliver the message for a certain period of time, after which it may expire.
Phone memory is full: On some older devices, too many sms messages can prevent new messages from arriving until old ones are deleted.
Block on the recipient's device: The recipient may have accidentally blocked the sender's number or the message sending identifier used by the system on their own phone.
Once the above obstacles have been resolved, send the invitation to the recipient again as a reminder from the Open invitations section.
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