We want you to receive support even faster and more effortlessly. Therefore, we are migrating our customer support system from Freshdesk to Intercom on Wednesday, 11 November 2026. At the same time, our phone support and chat hours are being extended: going forward, we will be at your service on weekdays from 10:00 AM to 3:00 PM (Finnish time).
Our customer service contact details will remain unchanged. In this bulletin, we outline what this change means for you.
Support Portal gets a redesign and improved search
The layout and structure of our Support Portal are being refreshed. The new site is clearer, and improved search capabilities will help you find answers more quickly. Our chat assistant, Vispertti, will continue to assist you as usual in the bottom right corner of the page.
Updated chat widget
The chat will continue to be accessible directly within the service interface. In the new chat window, you can reach our customer support, search for help articles, and read the latest product announcements all in one place.
Smoother service and fewer automated emails
The visual appearance of our email replies will change slightly, such as the font and signature format. We are utilizing Intercom's AI-driven capabilities to handle your support requests more smoothly and reply to you faster. Additionally, we are streamlining the automated emails sent regarding open support tickets and reducing their volume.
Migration schedule
During the transition, customer service will experience brief maintenance windows on Wednesday, 11 November.
- Night of 10–11 November: The Support Portal moves to the new platform. Starting Wednesday, 11 November, traffic from the old support pages will automatically redirect to the new Support Portal.
- 1:30 PM: Phone and chat services will close early for the remainder of the day. Support requests sent via email will still be received normally.
- Approx. 2:00 PM: The new chat widget will become visible in the user interface.
- Thursday, 12 November at 10:00 AM: Customer service resumes normal operations via the new system.
Good to know
Links to help articles will change. If you have bookmarked specific articles, please update them with the new URLs, even though old links will redirect automatically.
Logging into the Freshdesk support portal will no longer be possible.
Previously resolved support tickets will not be migrated to the new system.
You will be able to view open support requests and tickets submitted after the transition in the new chat window.
Subprocessor update
Going forward, Intercom Inc. will act as our subprocessor. Intercom complies with data protection regulations and the security requirements of the Visma Group. We will update our list of subprocessors and our privacy statement in connection with the transition.
We are here to help
We are doing everything we can to make this transition as seamless as possible. If you have any questions, please do not hesitate to contact our customer support.
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