All documents signed via the Visma Sign service are stored in the Documents -section, which functions as an archive. The documents will remain in the archive indefinitely. If you sign the document as a private individual, you will only find it in your documents if you register for the service within 30 days of signing. If desired, the content of the document can be removed from the service, but the seal and log data required to ensure the legal validity of the signatures will be permanently stored.
Documents signed without strong authentication are not saved in the signer's personal documents, but they are stored in the document folder of the invitation creator in the same way as documents signed with strong authentication.
Documents are organized at the root level into folders containing the documents. Subfolders cannot be created, so all folders are directly under the root level.
You can do the following in the documents:
1. If you are the admin, you can add folders with the new folder button.
2. You can view the status of the documents. You can see the following about the documents: name (given when invitation sent, not the file name), status, number of received and requested signatures and the date when invitations were sent.
3. You can edit the document using the action button at the end of the row.
4. You can filter to view only the documents you are interested in. Please note that the filtering will only show the documents in the currently chosen folder, not in the entire archive.
5. You can download a document onto your own computer in PDF format by selecting the action button on the right of the document row.
6. You can send a reminder to those who were invited to sign the document.
7. You can delete or cancel documents.
Why can’t I find documents or invitations in the service?
In this case, it is recommended to log in again and check if the document appears. Additionally, ensure that you have selected the correct organization from the right top menu if you have access to multiple organizations. It is also possible that one of the admin users has deleted documents or made changes to user rights, which may result in a different folder view. If the document cannot be found, please ask an admin user to check if it can be located in the company account's archive.
This article has been translated using an AI-based translation tool.
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