If you have signed in Visma Sign with strong authentication as a private person after 25.4.2025, a download link for the document will be sent to your email, through which you can download the document for yourself. Signing as a private person occurs if you have selected the role "I represent myself" at the signing stage.
Before 25.4.2025 documents signed as a private person or with the "Other organization" option were stored in the signer's personal Visma Sign account once the user registered. Documents of private persons are stored for 12 months and those signed with the "Other organization" option for 3 months from the last signature.
Documents stored in the personal Visma Sign account, signed under the role i represent myself or other organization, are stored in the service for a limited time once the user has registered. Documents signed as a private person in the personal account are currently stored for 12 months from the last signature of the document. Documents signed with the other organization option in the personal account are currently stored for 3 months from the last signature of the document.
You can easily register for the Visma Sign service through our registration page.
How do I download the document?
You download the document through the download link sent to your email. If the document is older than 25.4.2025, you will find the document in the Documents view of your personal account. If you are also an organization user, you can switch the view to the private account side through the role menu in the upper right corner. When you click the three dots next to the desired document, you can download the document in pdf format to your device from the view.
Why can't I find the document even though I signed as a private person?
- The signer of the invitation has sent the invitation through the organization account.
- The invitation has been sent via another program that has been configured not to send a download link or not to save the document to a private account.
- The invitation has been signed without strong authentication.
- More than 12 months have passed since the last signature of the invitation.
Did you sign the document as a representative of an organization? See the instructions: Where can I find the document I signed as a representative of an organization?
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