All documents signed through the Visma Sign service will be stored in the system for an indefinite period. If you sign a document as a private individual, you can access it in your documents only if you register for the service within 30 days of signing. Upon request, the content of the document can be deleted from the service; however, the hash and log data required for the legal validity of the signatures will be stored permanently.
Documents signed with a light signature are not saved in the signer's personal documents, but they are stored in the document creator's files in the same way as documents signed with strong authentication.
The documents are organized into a top-level folder called "My Documents" and subfolders beneath it. All folders are directly under the top level, meaning you cannot create subfolders within a folder.
You can do the following in the documents:
1. If you are the admin, you can add folders with the new folder button.
2. You can view the status of the documents. You can see the following about the documents: name (given when invitation sent, not the file name), status, number of received and requested signatures and the date when invitations were sent.
3. You can edit the document using the action button at the end of the row.
4. You can filter to view only the documents you are interested in. Please note that the filtering will only show the documents in the currently chosen folder, not in the entire archive.
5. You can download a document onto your own computer in PDF format by selecting the action button on the right of the document row.
6. You can send a reminder to those who were invited to sign the document.
7. You can delete or cancel documents.
Why can’t I find documents or invitations in the service?
You should first log out and then log in again to check if the document appears. You should also check in the top menu that you have selected the correct organisation, provided you have more than one organisation linked to your account. It is also possible that one of the admins has deleted documents or changed the access rights, so this is worth checking too. The folder views may be different if access rights have been changed.
This article has been translated using an AI-based translation tool.
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