What to do if signing fails?

Invitation signature fails

If the invitation signature fails, clearing the browser cache or alternatively trying another browser will usually help. Visma Sign generally works with all the most common browsers, but sometimes browser settings may cause disruptions in signing. Please also make sure that the browser you are using has been updated to its latest version.

Sometimes certain device settings can also interfere with the signature process, so we recommend trying to sign with another device.

Signing does not succeed on a mobile device 

If signing fails on a mobile device, the most common reason is that the invitation link opens inside the email application.

Easy way to solve the problem:

1. Copy the invitation link url from the email.
2. Open the regular browser on your mobile device (e.g., Safari or Chrome).
3. Paste the link into the browser's address bar and open it.
4. Proceed with signing normally.

Web form signature fails

If problems occur when moving to strong authentication for signing a Visma Sign web form, first check that the email addresses you entered in the form are spelled correctly. Also ensure that the personal id you entered in the form matches the personal id returned to the service during authentication, for example via bank credentials. 

Please note that the form window or tab must remain open throughout the authentication process – do not close it until authentication in another tab is completed.

If the attachments added to the form are not in a supported file format, Visma Sign may not be able to process them. In this case, it is advisable to save the attachments again in PDF format as follows:

1. Open the original file in an Internet browser.
2. Select the browser's Print function.
3. From the printer menu, select Save as PDF.
4. Save the new file and attach it to the form.

Did you find it helpful? Yes No