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    • Sign into support pages
    • Sign into Visma Sign
    1. Visma Sign
    2. Customer service and support portal
    3. Support portal
    Signing invitation

    How do I sign with strong authentication?

    Signing an invitation without strong authentication

    How do I sign as a representative of an organization or as a custodian?

    Can I sign several documents at once?

    Received invitations folder

    Signing your own invitations via your Visma Sign account

    What to do if signing fails?

    Instructions for signers

    How can I download a signed document via a download link?

    Invitation creation and sending

    How do I create a document and send an invitation?

    Should I send the invitation with strong authentication or a light signature?

    How do I set the signatory role to "Company"?

    Does the order of signatures matter?

    Invite with organization name only

    Saving social security number next to the signature

    Self-signing a document

    Signatures in order

    Sending an invitation with a recipient list

    Add several signers at a time

    Request signature as an organisation or custodian

    Settings for individual invitations

    Incorrect value message for a file

    How do I send a signed document via email to the signers?

    What role should I assign to the signer, and how does it affect things?

    Creating a Document and Sending Invitations Fails

    After invitation sending

    Open invites -section

    Can I edit the invitation after it has been sent?

    What do the different invitation statuses mean?

    Why is the invitation cancelled?

    Why has only one of the invitations gone through?

    Document management

    Retention periods for documents in an account

    What can I do in the Documents section?

    Where can I find the signed document on the company account?

    How do I download a document from a company account?

    How do I delete a document or cancel invitations?

    Can I download or delete multiple documents at once?

    Folders

    How to create a new folder?

    How do I transfer a document to another folder?

    Adding a folder

    Keywords

    How can I utilize keywords?

    How do I search for documents using keywords?

    Adding and removing keywords

    Saved searches

    What are my saved searches and how do I create them?

    Added parties

    How do I search for a document with an added party?

    How do I add a party to the document?

    Why is it useful to include information about the party to the contract on the document information?

    Private account management

    How do I use Visma Sign as a private person?

    How can I edit information on my private account?

    Why can I only login with one email when I have registered several?

    Why does my account look different than before?

    How can I confirm my email address?

    How do I update my new name on my Visma Sign account?

    Forgotten password or user ID

    How do I delete my account from Visma Sign?

    I accidentally purchased signatures on a private account, what should I do?

    Organization account management

    How to get started efficiently

    Company’s settings

    How do I change the subscription of my company account?

    Define allowed signatures

    Service connections

    How do I speed up sending invitations with preset settings?

    How do I update the billing information?

    Closing a company account

    Language choices in Visma Sign

    User management

    How do I become a user of a business account?

    How do I add or delete users?

    How do I create a user group?

    What if the person does not have strong authentication in use?

    Can't add a user to your organization account?

    How do I edit user permissions?

    Registering

    How can I register an organization to Visma Sign?

    How do I register multiple business accounts under one agreement?

    What should I do if I can't log in to Visma Sign?

    Can't register a company account?

    How do I register a trial account in Visma Sign?

    Creating a form

    What is a form in Visma Sign?

    Where do I start creating a form?

    How do I create a form?

    Want to make fields mandatory?

    Want to add more signatories to the form?

    How do I email the signed form to signers?

    Activating service connection for the webform

    What should you check at the end when the form is ready?

    Saving a text line as part of the form name

    Stage 1 – The form

    Stage 2 – Contact

    Deleting templates

    Stage 3 – Settings

    Editing and managing forms

    How do I fill and sign a form in Visma Sign?

    To which address do you want to send the acknowledgement of receipt form on your side?

    In which folder do you want the forms to be saved in your Visma Sign account?

    Where are the completed forms stored?

    Online form publication and sending

    Modifying an existing online form

    What should I do if I want to edit a form created by someone else?

    Do you want to delete a form you have made?

    Document processing

    What do the markings on the signed document mean (eIDAS)?

    How can I be sure of the validity of a document?

    Personal data processing

    Why is a social security number asked and how do we process it in Visma Sign?

    Where is my data stored?

    How is data security and data protection organised?

    What is Long Term Validation?

    What is LTV?

    Cookie Policy

    Cookie policy

    Implementation

    Where can I get API-keys for my company?

    Starting a SharePoint integration

    Application Programming Interface (API) and other integration

    Visma Sign's frequently asked questions

    What is Visma Sign?

    What are Visma Sign Forms?

    Why can't I sign?

    Who can sign with Visma Sign?

    Can I add or remove signatories after sending an invitation?

    Why does the invitation authentication fail?

    What is the difference between strong and light authentication?

    Which nationals can sign documents with Visma Sign?

    Where can I find the document?

    How do I add a user to my Visma Sign Account?

    On which laws and regulations are electronic signatures based?

    How do I register a company, if I already have a user account?

    Can I create and fill in a form with a mobile phone?

    Why does the signature not show on the document?

    Where can I find product releases?

    What can I do when the validity time of the invitation has expired?

    How to create a signature invitation?

    How do I add a user to a company account?

    How do I limit user rights on a business account?

    How do I manage user permissions?

    Where can I find the document I signed as a company representative?

    Personal private account and company account

    Are there ready-made contract templates in Visma Sign?

    How do I add a user to a new company account with restricted access?

    Recommended instructions

    What can I do in the Documents section?

    How do I download a document from a company account?

    How do I create a document and send an invitation?

    Where can I find the document I signed?

    Company account settings

    Updating invoicing address in Visma Sign -service

    Updating the company's invoicing address information

    FAQ for Visma Sign invoices

    FAQ

    Where can I check the amount of used signatures?

    Contact us

    Visma Sign billing department contact information

    Support portal

    Vispert AI Chat

    Registering for Visma Sign Support Pages:

    Contact us

    Visma Sign customer support contact information

    • Vispert AI Chat
    • Registering for Visma Sign Support Pages:

    Can't find what you're looking for?

    Contact us
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    Visma Solutions OY

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    53100 Lappeenranta
    Finland


    Veturitie 11 T 141
    00520 Helsinki
    Finland


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