Visma Sign Customer Support Contact Information : Visma Sign

Private account registration

How do I register to Visma Sign?

Private account management

How do I use Visma Sign as a private person?

How can I confirm my email address?

Why can I only login with one email when I have registered several?

How can I edit information on my private account?

How do I update my new name on my Visma Sign account?

I accidentally purchased signatures on a private account, what should I do?

I have forgotten my password, what should I do?

What should I do if I can't log in to Visma Sign?

How do I delete my account from Visma Sign?

Registration of an organization account

How can I register an organization to Visma Sign?

How do I register a trial account in Visma Sign?

How do I register multiple business accounts under one agreement?

Can't register a company account?

Organization account management

How do I get started with an organization account?

What company account settings can I modify?

How do I update the billing information?

Define allowed signatures

How do I speed up sending invitations with preset settings?

How do I change the subscription of my company account?

Service connections

How can I terminate a company's account subscription?

User management

How do I become a user of a business account?

How do I add or delete users?

How do I manage a user's permissions on the account?

What if the person does not have strong authentication in use?

Can't add a user to your organization account?

How do I edit user permissions?

Invitation creation and sending

How do I create a document and send an invitation?

How do I send an invitation with strong authentication?

How do I send an invitation that does not require authentication?

What role should I assign to the signer, and how does it affect things?

How do I specify that the signatory signs on behalf of a company?

Does the order of signatures matter?

Saving social security number next to the signature

How do I send the signed document in PDF format to the signers?

"Invalid value" notification during document creation

Creating a document and sending invitations fails

Self-signing a document

Signatures in order

Settings for individual invitations

Add several signers at a time

Sending an invitation with a recipient list

Request signature as an organisation or custodian

Invite with organization name only

What is the difference between strong and light authentication?

After invitation sending

Can I edit a document or invitation after it has been sent?

What can I do in the Open Invitations section?

What can I do in the Documents section?

How do I download a document from a company account?

What do the different document and invitation statuses mean?

Why is the invitation cancelled?

Why has only one of the invitations gone through?

Why does the signature not show on the document?

Signing invitation

How do I sign with strong authentication?

Who is eligible to sign with a strong signature in Visma Sign?

Signing an invitation without strong authentication

How do I sign as a representative of an organization or as a custodian?

Can I sign several documents at once?

Received invitations section

Can I decline an invitation to sign?

What to do if signing fails?

Instructions for signers

How can I download a signed document via a download link?

How do I download a document from a company account?

Where can I find the signed document on the company account?

Why can’t I find the document I signed as a private individual?

Retention periods for documents in an account

Can I download or delete multiple documents at once?

How do I cancel an invitation or delete a document?

How to create a new folder?

How do I create a folder in the old archive view?

How do I transfer a document to another folder?

How do I edit a folder?

How do I delete a folder?

What are keywords and how to use them?

How do I search for documents using keywords?

What are my saved searches and how do I create them?

How do I search for a document with an added party?

How do I add a party to the document?

Why is it useful to include information about the party to the contract on the document information?

Creating a form

What is a form in Visma Sign?

Where do I start creating a form?

How do I create a form?

Want to make fields mandatory?

Want to add more signatories to the form?

How do I email the signed form to signers?

Activating service connection for the webform

What should you check at the end when the form is ready?

Saving a text line as part of the form name

How do I fill and sign a form in Visma Sign?

Editing and managing forms

Why can’t I find the form I created in Visma Sign?

To which address do you want to send the acknowledgement of receipt form on your side?

In which folder do you want the forms to be saved in your Visma Sign account?

Where are the completed forms stored?

Online form publication and sending

Modifying an existing online form

What should I do if I want to edit a form created by someone else?

Do you want to delete a form you have made?

Document processing

What do the markings on the signed document mean (eIDAS)?

How can I be sure of the validity of a document?

Personal data processing

Why is a social security number asked and how do we process it in Visma Sign?

Where is my data stored?

How is data security and data protection organised?

Data security and privacy in Visma Sign

Security and Privacy

Where can I get API-keys for my company?

Starting a SharePoint integration

Application Programming Interface (API) and other integration

Visma Sign's frequently asked questions

Can I add or remove signatories after sending an invitation?

Where can I find the document?

How do I add a user to my Visma Sign Account?

On which laws and regulations are electronic signatures based?

How do I register a company, if I already have a user account?

Can I create and fill in a form with a mobile phone?

Where can I find product releases?

What can I do when the validity time of the invitation has expired?

Personal private account and company account

Are there ready-made contract templates in Visma Sign?

Where can I find the document I signed?

Updating invoicing address in Visma Sign -service

Updating the company's invoicing address information

FAQ for Visma Sign invoices

Where can I check the amount of used signatures?

Visma Sign subscription termination and change of subscription

Visma Sign billing department contact information

Vispert AI Chat

Registering for Visma Sign Support Pages:

Visma Sign Customer Support Contact Information

On our help pages, you will find comprehensive and up-to-date instructions related to using Visma Sign, as well as instructional videos.

Vispertti AI Chat

You can ask Vispertti for help with your question via the chat in the bottom right corner of the support pages. Vispertti quickly goes through the thousands of instructions on the support pages and provides you with a link to the relevant support article in no time! If you need help using Vispertti, you can find instructions here.

Visma Sign Customer Support

Customer organizations can reach our support by email: support.sign@visma.com

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